Care Coordination
Residents and staff rely on care coordinators to organize and support effective daily care services. They make sure the residents are well cared for and staff are supported to provide the best possible care.
Resident Care Coordinator
Resident Care Manager (RCM)
Infection Control Specialist
Resident Care Coordinator
Lead and mentor a care team and participate in service planning to ensure every resident receives the best possible care.
Resident Care Coordinators work closely with resident care teams in community-based care settings to ensure every resident receives high-quality, person-centered care. They have an active role in resident care planning and coordination and facilitate communication between family members and the community helping keep family members informed and involved.
Resident care coordinators support the leadership team by assuring important compliance and community standards are carried out daily. They contribute to the development and implementation of community policies and procedures and train resident care staff.
Using effective leadership and strong communication skills, resident care coordinators help keep care services running smoothly which provides care teams the opportunity to provide the best possible support and care for the residents.
Typical Activities
- Coordinate and participate in resident evaluations and service planning.
- Assure care plans incorporate resident choices and personal preferences.
- Conduct staff recruitment, onboarding, scheduling, and coordination.
- Perform quality assurance medication administration records or incident investigations.
- Contribute to developing and implementing community policies and procedures.
Requirements
- High school diploma or equivalent
- Direct care experience
- Experience in staff scheduling
Skills
- Communication
- Confidentiality
- Organizational
- Professionalism
- Time management
- Teamwork
Care Settings
- Assisted Living
- Memory Care
- Residential Care
Current Opportunities
Resident Care Manager (RCM)
Manage and support a nursing team and oversee all nursing care for an assigned group of residents in a skilled nursing facility.
Resident Care Managers (RCMs) are registered nurses who are responsible for managing and coordinating all nursing care for a specified group of residents in a skilled nursing facility. In this leadership role, RCMs manage and support a care team of licensed nurses, certified nursing assistants, certified medication aides, and therapists who provide direct, person-centered care for the residents.
RCMs have an important role in care planning and evaluating outcomes for residents receiving short-term rehabilitative care and residents receiving long-term skilled nursing care. They are responsible for ensuring the highest level of health, safety, and well-being for every person in their care. RCMs see the impact of their leadership and management skills in the effectiveness and quality of care provided by their care team and the health and well-being of the residents in their care.
A resident care manager may go on to work as a health services director or work as an administrator-in-training towards becoming licensed as a nursing home administrator.
Typical Activities
- Coordinate care services and ensure residents receive the highest level of care.
- Collaborate closely with other members of the resident care leadership team.
- Support and mentor the care team to deliver high-quality, person-centered care.
- Coordinate and participate in person-centered resident care planning.
- Evaluate care team approaches and progress toward residents’ goals.
- Meet with residents and families at regular intervals to review and discuss care plans, outcomes, and experiences.
- Contribute to the development and implementation of company policies and procedures.
- Assure compliance and organizational standards are met.
Requirements
- Within nine months of hire or promotion to RCM, complete three credit hours from an accredited school, or 30 continuing education hours, pertinent to gerontology, rehabilitation, or long-term care.
- Within nine months of hire or promotion to RCM, successfully completed three credit hours from an accredited college or university, or 15 continuing education hours, pertinent to management or supervision.
- Complete a specialized training or certification program on infection prevention and control within three months of being designated as an infection control specialist.
Certification & Licensing
- RN licensure by the Oregon State Board of Nursing
Skills
- Accountability
- Communication
- Leadership
- Organization
- Quality Assurance
- Teamwork
Care Settings
- Skilled Nursing
Infection Control Specialist
Manage the infection prevention and control program and serve as the primary contact for state and local health authorities in the event of an outbreak.
Infection Control Specialists in community-based care settings and Infection Preventionists in skilled nursing facilities manage the organization’s infection prevention and control program. They provide leadership to promote a culture of safety where everyone, including staff, residents, and visitors, share the responsibility of maintaining a safe and healthy work and living environment.
Infection control specialists and infection preventionists must be able to collaborate and communicate effectively across all levels of the organization. They are responsible for managing the response to an outbreak and serve as the primary point of contact for state and local health authorities.
Typical Activities
- Collaborate effectively to plan, evaluate, and implement the community’s infection prevention and control program.
- Contribute to the development and implementation of community policies and procedures.
- Educate staff, residents, and visitors on the program on infection prevention and control practices, policies, and procedures.
- Conduct quality assurance of the infection prevention and control program.
- Monitor and address infection prevention and control practices in the community.
- Keep accurate and detailed records during an outbreak.
- Service as the primary point of contact for state and local health authorities related to an outbreak.
- Know and ensure adherence to federal, state, and local health regulations.
Requirements
Complete a specialized training or certification program on infection prevention and control within three months of being designated as an infection control specialist.
Skills
- Communication
- Leadership
- Program management
- Problem solving
- Quality assurance
- Teamwork
Care Settings
- Assisted Living
- Memory Care
- Residential Care
- Skilled Nursing